By using this website you are deemed to have read and agreed to the following terms and conditions.
This page covers overall website user and customer terms and conditions. If you wish to join our affiliate program, please click the link to view and agree to the affiliate specific terms and conditions.
All articles on this website are for information purposes only. You are advised to consult your GP or qualified medical professional about any health or well-being concerns you may have and before embarking on any new health or fitness regime.
This website contains both internal site links and external site links. Internal site links will open in the same tab, external links will open in a new tab. Please read the terms & conditions of any external site you are forwarded to. We have no control over the content of external sites.
For goods purchased directly on this website, we accept online payments via our secure payments processor PayPal. You do not need a PayPal account and you can use your debit or credit card. Your card details are secure and cannot be seen by anyone at veganhome.co.uk at any time. If you prefer to pay offline we accept uncrossed UK postal orders available from any UK Post Office. This option is available to UK customers only. If you wish to use this option please contact us with your order details. Please do not send cash in the post. All payments are to be in GBP Stirling (£) only.
Our usual policy below has some temporary differences for the time being.
Our dispatch of goods policy is as follows: All items purchased directly on this website will be dispatched within 5 working days. (Unless warehouses are affected by high demand or low staff, in which case orders will be queued and goods will be dispatched when it becomes possible to do so.) Goods are dispatched from various warehouse stock locations. UK and international shipping times vary according to destination. Please allow 15 (UK) – 47 (INT) days for delivery. (Deliveries may be delayed slightly or significantly (we have no way of knowing); after dispatch we have no control over goods travelling through the delivery networks and it may take longer than usual for your order to arrive. Please wait patiently and have faith that your order will arrive at some point.) Any customs duties levied by the recipient country are the responsibility of the customer. All parcels will be sent either via Royal Mail or Courier dependent on consignment origin, weight, configuration and destination. All UK bound parcels will not incur additional postage costs. All goods sent outside of the UK will incur additional postage costs unless specifically stated on the sales page. If you wish to purchase goods to be sent outside of the UK, please contact us to discuss your requirements so that a postage quote can be given prior to purchase. Orders placed for delivery outside of the UK will be sent a separate invoice for postage costs. Once goods have been dispatched you will receive a confirmation email. We reserve the right to cancel any orders not in line with our policy.
Our returns, refunds, loss and damage policy is as follows: You have a legal right to return an item purchased directly on this website under The Consumer Contracts Regulations (some exclusions apply, including perishable goods, intimate use goods & personalised goods). You have a “cooling off period” of up to 14 days from the day after receipt of the goods, whereby you can request to cancel the contract. You have a duty to take good care of any item you intend to return. You cannot return an item you have used or mistreated. You are responsible for return postal charges if you return an item due to any reason other than faulty or incorrect goods being received, such as a change of mind or item not being quite what you wanted etc.. If you wish to return an item you must contact us and give “notice of cancellation”. You will then receive an email detailing the address to which you should return the item. A refund will be issued as soon as the item has been safely returned in it’s original, unused and resalable condition. If the item gets lost or damaged in the return post a compensation claim will need to be made by you to Royal Mail to obtain a refund, as the onus of care transfers to you when you post an item back. If you do not know how to do this we can help you. In the event of your item being lost or damaged in the post on it’s way to you a compensation claim will need to made by us to Royal Mail. In the case of receiving an item damaged in the post you must keep the item and all the packaging for inspection by Royal Mail. Please note that Royal Mail do not consider an item lost until 15 days after the expected delivery date. (You may wish to try telephoning your local Royal Mail sorting office if your item appears to be delayed in case they have it there.) In the unlikely, but possible event of you receiving the wrong item by mistake please contact us to rectify the error. In all cases please contact us first so that the proper procedure can be followed. This policy has been written using The Consumer Contracts Regulations guidelines. By making a purchase you are agreeing to the above returns, refunds, loss and damage policy.